JOB PROFILE
Employment, Salary & Job-Related Questions
Training Objective
By the end of this chapter, the calling team should be able to:
- Ask the right job-related questions.
- Understand how the client earns income.
- Identify the client’s employment type.
- Know which job documents may be available.
- Give basic and correct information.
- Avoid promising that a document is always mandatory.
- Identify cases that need further checking by the filing/senior team.
- Record accurate job-profile information before moving the client forward.
- Why Job Profile Is Important
A client’s job or income source is an important part of understanding their overall visa profile.
The caller should not only ask:
“Do you have a job?”
The caller should understand:
- What is your occupation?
- Where do you work?
- How long have you been working there?
- What is your salary/income?
- How do you receive your salary?
- Do you have salary slips?
- Do you have an employment letter?
- Do you have NOC or leave approval?
- Do you have Form 16 or other tax documents, where applicable?
Caller Rule:
Understand the client’s real employment situation before discussing the file.
- What Is NOC?
NOC = No Objection Certificate.
It is generally a letter from the employer confirming that the employer has no objection to the employee travelling.
For example:
“The company has no objection to Mr. X travelling to Canada for tourism.”
A caller should understand what an NOC is so they can answer basic client questions correctly.
- Is NOC Required for a Visa?
Do not tell every client:
“NOC is compulsory.”
The requirement can depend on the country, visa category and current official requirements.
However, an NOC can be a useful supporting document for an employed applicant because it may support:
- Employment
- Approved leave
- Intention to return to work
Caller response:
“NOC can be a useful supporting document for an employed applicant. Whether it is required depends on the visa and current requirements, so our filing team will check the exact requirement.”
- What Is a Leave Certificate?
A leave certificate or leave approval letter can show that the employer has approved the applicant’s leave for the proposed travel period.
It can help connect:
JOB → APPROVED LEAVE → TRAVEL → RETURN TO JOB
The caller should ask:
“Has your employer approved your leave for the planned travel dates?”
- Is Leave Approval Required?
Do not automatically tell the client that leave approval is compulsory for every visa.
The requirement depends on the particular visa and application.
However, for an employed applicant, evidence of approved leave can be useful where appropriate.
If the client does not have it, do not immediately reject the client.
Instead:
“We will check whether it is required for your specific case and advise you accordingly.”
- Employment Letter
An employment letter can provide information such as:
- Job title
- Employer name
- Joining date
- Salary
- Employment status
The caller should ask whether the client can provide an employment letter or similar proof of employment.
- Salary Slips
Salary slips can help show the applicant’s employment and salary.
Ask:
“Do you receive salary slips from your employer?”
If the client says yes, record that information.
If the client receives cash salary, ask additional questions instead of assuming the case is weak.
- Cash Salary
Some applicants receive their salary in cash.
The caller should not automatically say:
“Cash salary is not accepted.”
Instead, understand how the applicant can prove the employment and salary.
Possible supporting evidence may include:
- Salary slips
- Employment letter
- Employer letter
- Salary certificate
- Other genuine supporting documents
Exact requirements depend on the visa and current rules.
- Cash Salary — What Should the Caller Ask?
Ask:
- What is your monthly salary?
- Is your salary paid in cash?
- Do you receive salary slips?
- Do you have an employment letter?
- How long have you worked there?
- Can your employer provide salary/employment confirmation?
The purpose is to understand the profile, not to reject the client immediately.
- Salary Paid Into Bank Account
If the salary is deposited into the applicant’s bank account, ask:
“Is your monthly salary credited to your bank account?”
The caller should also record the approximate monthly salary.
The filing team can later review the bank statement and supporting documents.
- What Is Form 16?
Form 16 is an Indian tax-related document provided by an employer to an employee.
It can be useful as evidence relating to employment and tax.
The caller does not need to explain tax rules in detail.
Simply understand whether the client has Form 16.
- If Client Has Form 16, Is ITR Automatically Required?
Do not tell the client:
“If you have Form 16, ITR is compulsory.”
Form 16 and ITR are different documents.
Whether an ITR is required depends on the client’s circumstances and the specific visa/document requirements.
If unsure:
“We will check the exact document requirement for your case.”
- Commission-Based Job
Commission-based employment can be genuine.
For example:
- Sales employee
- Insurance agent
- Real-estate salesperson
- Business development employee
The caller should ask:
“Is your income fixed salary, commission-based, or a combination of both?”
Then record the answer accurately.
- Freelancer
Freelancing is also a genuine form of income.
The caller should ask:
- What type of freelance work do you do?
- How long have you been doing it?
- What is your approximate monthly income?
- How do clients pay you?
- Can you provide genuine evidence of your work and income?
Do not tell the client:
“Freelancer profile cannot get a visa.”
That is not a correct general statement.
- Contract-Based Employment
Some people work under employment contracts for a fixed period.
Ask:
“Are you a permanent employee, contract employee, or working on another arrangement?”
If contract-based:
- Ask how long the contract is.
- Ask about salary/income.
- Ask whether the client is currently working.
- Record the information accurately.
The filing team can assess the supporting documents.
- Salary Statement
If salary is deposited into the bank account, the bank statement can help show salary credits.
The caller should ask:
“Does your salary come directly into your bank account?”
If yes, record the approximate salary and employment details.
Do not promise that one particular document will always be sufficient.
- Cheque as Salary Evidence
Some employees may receive salary through cheque.
A cheque copy may be used as supporting evidence in appropriate circumstances.
However, the caller should not say:
“Cheque copy alone is always enough.”
Instead:
“It can be supporting evidence. The filing team will check the complete employment and financial documents.”
- Common Job Profiles the Caller May Handle
The calling team may receive clients who are:
- Salaried employees
- Government employees
- Private employees
- Business owners
- Self-employed
- Freelancers
- Commission-based workers
- Contract employees
- Professionals
- Applicants receiving cash salary
The caller’s job is not to reject or approve the visa.
The caller’s job is to understand and correctly record the client’s profile.
- Job Profile Questions for Every Caller
During the call, try to understand:
- What do you do?
2. Where do you work?
3. How long have you been working there?
4. What is your monthly income?
5. How do you receive your salary/income?
6. Do you have salary slips?
7. Do you have an employment letter?
8. Is your leave approved?
9. Do you have an NOC, if applicable?
10. Do you have supporting income/tax documents?
Do not ask questions randomly. Keep the conversation natural.
- Red Flags for Calling Team
The caller should pay attention when:
- Client gives different job information at different times.
- Client cannot clearly explain their occupation.
- Salary and job information do not make sense.
- Client says they are employed but has no clear employment information.
- Client wants to show a job that they do not actually have.
- Client asks for fake salary slips.
- Client asks the company to create false employment documents.
- Client gives information that conflicts with previously provided information.
Do not argue with the client.
Record the issue and escalate it.
- What the Caller Should NEVER Say
Never say:
❌ “Your visa is guaranteed because you have a job.”
❌ “NOC is compulsory for every country.”
❌ “Cash salary means visa will be refused.”
❌ “Freelancers cannot get visas.”
❌ “You definitely need ITR.”
❌ “Your salary is enough, so visa will be approved.”
❌ “We can create a salary document for you.”
Instead, use:
“We need to check your complete profile.”
“The exact document requirement depends on the visa and current requirements.”
“Please provide genuine documents.”
“I will record this information for the filing team to assess.”
- Caller → Filing Team Information
After the call, the caller should clearly record:
Employment Type:
Private / Government / Business / Freelancer / Contract / Commission / Other
Company/Employer:
Designation:
Employment Duration:
Monthly Income:
Salary Method:
Bank / Cash / Cheque / Other
Salary Slips:
Yes / No
Employment Letter:
Yes / No
NOC:
Yes / No
Leave Approval:
Yes / No
Form 16 / Tax Documents:
Yes / No / Not Applicable
Important Notes:
This makes it easier for the filing team to understand the case.
- Job Profile — Calling Team Quick Checklist
Before moving the client forward, the caller should know:
☐ What does the client do?
☐ Where does the client work?
☐ How long have they worked there?
☐ What is their income?
☐ How is the income received?
☐ Do they have salary proof?
☐ Do they have employment proof?
☐ Is leave available/approved?
☐ Is NOC available, if applicable?
☐ Are there any unusual or conflicting details?
☐ Has all important information been recorded?
- Golden Rule for Calling Team
DON’T JUST ASK “DO YOU HAVE A JOB?”
Ask:
“WHAT IS YOUR JOB, HOW DO YOU EARN, HOW CAN YOU SUPPORT IT, AND DOES THE INFORMATION MAKE SENSE?”
The caller should:
ASK → LISTEN → UNDERSTAND → RECORD → VERIFY WHEN NEEDED → GUIDE
Final Standard
NEVER CREATE A JOB STORY.
UNDERSTAND THE CLIENT’S REAL JOB STORY.
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